FAQs

Call us on +61 430 541 060 and tell us about your space, service, and preferred time. Our team is available 24/7, and we will confirm the appointment and arrival time with you.

We currently service Melbourne and surrounding areas, and we are continuing to expand. Call us to confirm availability for your address.

We offer customised home cleaning weekly, fortnightly, every three weeks, monthly, or as an occasional service based on your needs.

Yes. Silver Shadow provides the supplies, products, and equipment required to complete your clean, and these are included in the total cost.

You can pay by cheque, credit or debit card, or online. Call our office on +61 430 541 060 if you need help arranging payment.

Yes. Payment information is required before a booking is scheduled. A hold may be placed on your card the day before the service, but the charge is not completed until after the cleaning.

Silver Shadow accounts require a payment card. If your voucher or discount covers the full cost of the clean, you will not be charged.

Yes. Silver Shadow does not see your full card details. Payment information is handled through Stripe using encrypted payment technology.

Please let us know at least 24 hours before your scheduled session so we can update the booking.

Yes. You can ask us to use preferred products or add a special task. Call +61 430 541 060 before your visit so we can confirm the details.

Silver Shadow does not offer money-back refunds. If the clean does not meet the agreed standard, contact us with details and photos and we will arrange a free re-clean.

No. You are welcome to stay home, but you can also arrange access and return after the service. Our cleaning professionals are selected to be trustworthy and respectful.

We carefully vet our cleaners, including police checks and in-person interviews, before they begin working with customers.

Our cover includes damage to your property caused by a cleaner, theft by a cleaner, key and lock replacement, and personal injury to the cleaner, subject to the applicable policy terms.

Yes. Our vetted cleaners can hold keys. We provide a key receipt form for the cleaner to sign so you have a record to keep.

We aim for an excellent clean every time. If the agreed standard has not been met, contact us and we will offer a free re-cleaning.

Call +61 430 541 060 and share a few details about your property, preferred service, and schedule. We will prepare a quote around your needs.

Pricing depends on the size and condition of your space and what you would like cleaned. We develop a customised plan and provide a clear price before confirming your booking.

Let us know and we will adjust the service and payment amount. Any updated hourly fee will be confirmed before the change takes effect.

Flat-rate home cleans are calculated using the number of bedrooms and bathrooms, along with the agreed scope of work. We will confirm exactly what is included in your quote.